FAQ
Q. Is Baltic Amber Jewellery registered company?
A. No, we work under an individual certificate in Lithuania
(Registration number: 789471)
Q. How do I know your amber is authentic?
A. Our amber is 100% natural. There are various techniques to check if it is true amber, we will kindly teach you.
Q. Do you make bracelets or necklaces for kids?
A. Yes, but we recommend for children from 3 years old.
Q. Are you sending to Canada or the USA?
For more information about shipping to Canada or the USA please contact us in advance. Please also note that customs duties may be imposed that must be paid by the buyer.
Q. How can I pay for Amber Jewelry on your website?
A. We have several payment options:
- You can pay with your Credit or Debit Card using PayPal
- You can pay with your Credit or Debit Card via Stripe system.
Q. Is my transactions secure?
A. Yes, we using SSL to encrypt connection and protect all transactions that you make on our website.
Q. Are planning to add some other Payment Options in the future?
A. We definitely will add more payment options in the future, if you have any suggestions about it please send email to balticamber.team@gmail.com.
Q. Which delivery methods are available?
A. There are one delivery method are available at this time:
- Deutsche Post group:
- UPS (only in USA 3 - 8 working days, 14 $).
Q. When items I purchased are dispatched?
A. Items you purchased are dispatched the next business day after we receive payment.
Q. How long it takes for my purchase to arrive?
A. This depends on your location. Usually it takes from 7 to 21 working days with Deutsche Post group.
Q. My order was shipped but I haven't received it yet. When I will receive it?
A. Delivery time depends on the courier. Please check provided tracking number with the courier. If tracking number was not received, please check spam folder or contact us.
Q. What is your Return Policy?
A. You can find our Return Policy on appropriate page on our website Return & Exchanges
Q. I can`t find answer to my question?
A. If you have difficulties finding the answer to question you have please do not hesitate to contact us.
Q. I cannot find the item I previously purchased from you. Do you still can produce it?
A. Please contact us and we will try to do our best.